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Transforming service management with managed platform

Wanstor-website

POPX helps Wanstor secure ambitious growth plans 

Wanstor is an established Managed IT Service Provider, trusted by some of the UK’s biggest brands to deliver reliable and impactful digital transformation projects.

Embarking upon the next stage of its growth strategy, Wanstor plans to scale up its operations under the guidance of POPX’s experienced team to transform Service Management with the implementation of a fully managed MSP Platform, powered by ServiceNow.

Project goals

Workflow automation

Workflow automation

Industrialise internal service management processes.

Advanced tooling

Advanced tooling

Enhance and expand customer service capabilities.

Accelerate value

Accelerate value

Get the best from the platform now and in the future.

About Wanstor

With Wanstor projecting continued growth, it was time to find a partner for success, to help achieve its goals to increase efficiency and profitability. The company conducted a comprehensive business case review and determined that ServiceNow was the right technology choice. 

Francesca Lukes, CEO at Wanstor, stated: “We decided to invest in ServiceNow because it is widely recognised as the leading IT Service Management solution. By equipping our service desk team with advanced tooling, we can enhance and expand our exceptional customer service capabilities”. 

Challenges

However, after further investigation, the Wanstor executive team didn’t feel the traditional ServiceNow ownership approach combined with professional services implementation model gave the return on investment appropriate for an MSP. 

To stay ahead of the curve, the company looked for a trusted partner who would continue to invest in the technology, and the POPX MSP Platform was selected to help accelerate time-to-value for both employees and customers. 

By leveraging POPX’s proficient team of experts and developers, Wanstor can be confident it’s getting the best from the platform now and in the future. 

In addition to the managed service, Wanstor expressed confidence in the POPX team's understanding of the MSP sector, knowing they are best placed to deliver the required outcomes.

"This transformative initiative lays the groundwork for growth, driving efficiency through technology and automation."

Francesca Francesca Lukes - CEO - Wanstor

Products Deployed:

  • POPX MSP Platform
  • Customer Service Management
  • IT Service Management
  • Event Management
  • Customer Portal
  • Service Catalog & Self-Service Request Fulfilment
  • Performance Analytics
Service Provider

Outcomes

POPX will oversee the management of the MSP Platform and lead the implementation and development of the technology that will automate Wanstor’s service management processes.

The MSP Platform is designed to accelerate and de-risk digital transformation by enabling customers to onboard ServiceNow at speed, with greater transparency on costs, timescales and added value.

It allows tech service providers to consolidate applications, integrate internal and supplier systems, and deliver service automation for key processes. 

The fully managed service from POPX includes all integrations, development and enhancements, upgrades and maintenance, as well as training and the day-to-day support of running complex technology.

To discuss how POPX can help you achieve similar outcomes