-
+70 pre-built system integrations
-
90% daily events aggregated
-
1000's operational hours saved
-
9.74/10 average CSAT last 12 months
-
+1,500 active user agents
Discover the true value of ServiceNow
We provide a fully managed and integrated ServiceNow Platform that transforms IT operations, service and business management functions.
Our model is faster, less risky and more cost-effective than using traditional professional services to implement your transformation project.
Advanced automation and operational efficiency
Leverage AI capabilities and unlock new levels of productivity.
Delight customers through self-service portals
Allow clients to get answers fast with chat & knowledge base articles.
Streamline service delivery processes
Utilise ready-built, customised workflows for the most demanding IT teams, as well as a Service Desk as a Service solution.
Maximise margins and profitability
Integrate platforms, consolidate legacy workloads, and reduce cost to serve.
Increase customer satisfaction & net promoter scores
Provide quality service and retain more customers.
-
POPX AI Customer Chat
Leveraging OpenAI to create a natural language chat interface
-
Microsoft Partner center
Interact directly with your Microsoft Partner account
-
POPX Service Reports
Automate the creation of Service Reports
-
POPX CTI
Integrate seamlessly with your phone system
-
POPX AI Copilot
Using OpenAI to assist your agents
-
POPX Order Management
Accelerate the fulfillment of orders
-
CSAT Dashboard
Publish the customer satisfaction scores on the portal
-
Release Management
Coordinate the delivery of changes
-
Customer and partner Change Approvers
Customer changes approvals via portal
POPX is quick to deploy
Make fast and effective digital transformation a reality for MSPs dedicated to comprehensive cloud services and increasing profitability.
Dedicated MSP platform
Leverage a fully managed and integrated platform, ready made specifically for service providers, delivered by a team of service specialists.
Next level service automation
Re-engineer the customer experience to provide the best levels of service in the industry, more efficiently than competitors.
Increase resource capacity up-to 40%
Deliver success across mission critical Customer Service Systems, Operational Support Systems, and Business Support Systems.
Integrate & automate everything
Work in ongoing partnership with a team of service specialists dedicated to continuous optimisation of your operations.
Reward investors
Transform into a Smart MSP, primed for success through organic growth, rollup investment or exit, rewarding investors and owners with higher levels of EBITDA.
“We decided to work with POPX because they have demonstrated a capability to leverage ServiceNow as a growth enabler for MSPs."
Richard Angrave, Transformation Director at Node4
