Cost-Effective ITSM platform for MSPs & their customers

The MSP Challenge

Running a scalable service desk is increasingly complex for Managed Service Providers.

As client bases grow, MSPs must manage multiple service environments, maintain automation workflows and deliver consistent support experiences across organisations.

Building and maintaining this capability internally requires significant investment in infrastructure, specialist skills and ongoing platform development.

POPX SDaaS removes that burden.

Built on Secure Multi-Client Architecture

POPX SDaaS leverages ServiceNow domain separation architecture to create dedicated service environments for each client. 

This allows MSPs to deliver structured service portals for multiple clients while maintaining strict data separation and governance.

This ensures:

• Client data remains isolated

• Service workflows remain independent

• MSPs can scale across multiple organisations

All while operating on a shared enterprise platform managed by POPX.

Rapid Deployment

Service Desk as a Service allows MSPs to extend their service desk capabilities directly to customers. This creates a deeper service relationship with customers and opens the door to new service offerings built on the same platform.

Typical POPX SDaaS implementation includes:

• Requirements definition

• Platform configuration and planning

• Core service deployment

• Testing and go-live

Most core deployments can be delivered within four weeks once requirements are confirmed.