Published on January 11, 2023
Martin joins POPX to drive customer success after 13 years at ServiceNow
POPX, a dedicated ServiceNow MSP partner, has appointed Martin Wood, a highly skilled and regarded ServiceNow executive, to the role of Chief Product Officer.
Wood had a stellar career at ServiceNow of more than 13 years. He was the 120th employee hired in 2009 when he joined as a Principal Technology Consultant and finished his successful journey with the now 20,000-strong company as the Director of Product Management for Impact.
While at ServiceNow, Wood was responsible for building and launching product lines including the ServiceNow HealthScan, a platform review tool. He led the team to analyse millions of health data points to create appropriate scoring mechanisms that subsequently produced a multi-million-pound impact.
At POPX, Wood has a focused remit across product and customer outcomes that will refine the POPX offering by continually developing a product strategy and innovation roadmap. He is also responsible for customer success and will create a value framework dedicated to helping clients extract the maximum value from their investment in ServiceNow.
Wood said: “My priority has always been to ensure that the customer experience is as good as it can be and that together we’re continuously driving better outcomes that translate to real business value. It was immediately clear to me that the team at POPX spoke the same language and shared the same passion and vision. The organisation has been designed from the ground up to deliver the highest standard of service, facilitated by their agility. This rapid response capability allows for quick decision making that can disrupt the market.”
Martin Ford, CEO of POPX added: “I know Martin can’t wait to meet our clients and craft the right products and services to continue their success. He is a pivotal hire for POPX given his vast experience of ServiceNow and brings new knowledge to the ways in which customers can outperform their competitors. We are very lucky to have him and know that his addition to the team will be welcomed by our growing client base. This appointment accelerates our strategy to help tech service providers transform their operations to be as efficient, scalable and profitable as possible.”
The POPX MSP Platform is powered by ServiceNow