Published on March 31, 2025
Considering ServiceNow? Here are the core reasons you should partner with POPX for ServiceNow success
MSPs operate in a fast-paced, highly competitive environment. Delivering exceptional service while keeping costs down is key to staying ahead. When it comes to operational efficiency and service automation, ServiceNow is a market leader. However, for MSPs, managing and leveraging ServiceNow’s powerful capabilities can be challenging. That’s where POPX comes in with a tailored, fully managed platform designed specifically for the needs of MSPs.
Here, we’ll explore why partnering with POPX offers unique advantages over going directly to ServiceNow.
Faster deployment, accelerated value
With POPX, you avoid delays and ensure faster ROI with no compromise on quality. Implementing ServiceNow directly can be complex and time-consuming, often requiring months to configure the platform to fit an MSP’s unique needs. POPX eliminates this hurdle with a ready-to-deploy platform specifically designed for MSPs. Featuring pre-built workflows, integrations, and tools, POPX enables you to get up and running in a fraction of the time it would take to customise ServiceNow yourself. This rapid deployment allows you to deliver value to your customers much faster.
POPX is quicker with upgrades too. For MSPs managing ServiceNow directly, upgrades can take anywhere from 3 to 9 months and often require costly external consultants because in-house teams may lack the expertise.
But POPX turns this challenge into a non-issue, allowing its customers to enjoy seamless system upgrades completed in as little as one week. POPX’s deep understanding of MSP requirements ensures these upgrades are implemented smoothly and without disrupting service. This unparalleled efficiency allows you to stay current with the latest features while remaining focused on delivering value to your customers.
Exclusive SMARTS features
A standout advantage of POPX is its exclusive SMARTS framework, which has been built specifically for MSPs. SMARTS are advanced tools and enhancements that go beyond the native features of ServiceNow, optimising operational workflows and addressing common MSP challenges. These plug-and-play innovations provide added capabilities that transform your service delivery.
SMARTS features include powerful AI-driven ticket routing, SLA tracking, and resource optimisation tools - boosting productivity by up to 40%. With SMARTS, MSPs can serve their customers faster and more effectively, gaining a distinct edge in the market.
Discover which POPX Smarts could transform your operations.
Reduced risk with proven MSP expertise
While ServiceNow is a highly flexible platform, configuring it improperly can lead to operational inefficiencies and even client dissatisfaction.
POPX mitigates this risk by providing a platform developed by MSP specialists who understand your challenges. With tried-and-tested configurations and ongoing support, POPX reduces the likelihood of errors, ensuring your operations are bulletproof from day one.
Explore the unparalleled MSP experience with POPX.
Customer-specific integrations
For MSPs, integrating ServiceNow with their wider tech stack - such as CRMs, cloud services, or phone systems - can be a time-intensive process requiring specialised skills. POPX simplifies this by proactively developing any integrations you need, at no additional cost.
By removing integration bottlenecks and ensuring seamless compatibility, POPX helps MSPs consolidate their tools, reduce silos, and streamline their workflows - all without the headaches of doing it alone.
Cost efficiency with fixed pricing
One of the main challenges MSPs face when dealing directly with ServiceNow is the cost. The initial investment, customisation, and ongoing maintenance of a ServiceNow installation can be prohibitive, especially for growing MSPs.
POPX offers fixed-cost pricing, helping you avoid unexpected expenses. You get all the benefits of ServiceNow without the financial unpredictability, allowing you to better manage your margins and profitability.
Tailored platform for MSPs’ needs
While ServiceNow is built for a wide range of industries, it does not come out of the box optimised for MSP requirements. POPX’s platform, on the other hand, is purpose-built for MSPs. From AI-powered operational tools to workflow automation designed for service delivery, every feature of POPX aligns with the challenges managed service providers face.
For instance:
- Self-service portals: Delight customers with intuitive interfaces for faster issue resolution.
- AI-powered support tools: Leverage AI to improve decision-making and streamline customer interactions.
- Resource optimisation: Increase your resource capacity by up to 40% with POPX’s automated workflows.
These features not only enhance your service delivery but also improve customer satisfaction and retention rates.
High intimacy of service
With ServiceNow, MSPs often have to rely on third-party consultants or build internal expertise to manage the platform. POPX removes this burden by providing fully managed services, from deployment to ongoing support. Every POPX customer is supported by an average of three dedicated specialists who work closely with your team to understand your unique needs and business goals.
This intimate service model means that problems are resolved faster, opportunities for improvement are identified more quickly, and your platform is constantly aligned with your operational objectives. POPX becomes more than a service provider - it becomes a strategic partner in your success.
Higher ROI and scalability
POPX’s managed platform allows MSPs to focus their resources on growth and service quality rather than platform maintenance. By automating repetitive tasks, streamlining processes, and providing continuous optimisation, POPX enables you to scale your business without sacrificing operational efficiency.
Additionally, the fixed-cost model and reduced deployment timelines mean you can realise a return on your investment much sooner.
Whether you’re looking to grow organically, attract new clients, or prepare for a roll-up investment or exit, POPX positions you for success with improved EBITDA and resource efficiency.
Continuous innovation
ServiceNow is an excellent tool, but keeping up with innovations and updates can be a full-time job. POPX does this for you, regularly updating its platform with the latest advancements in automation, AI, and integrations. With SMARTS features like AI-powered decision-making and predictive analytics, your business can remain competitive in today’s fast-evolving market.
These innovations also enable MSPs to scale effortlessly - streamlining repetitive tasks, optimising resource allocation, and improving customer satisfaction while keeping operational costs under control.
Final thoughts
While ServiceNow is a powerful platform, managing it directly can be a daunting task for MSPs with distinct requirements and limited resources. POPX bridges this gap by offering a fully managed platform that delivers all the benefits of ServiceNow without the risks, high costs, or lengthy deployment times.
With POPX, MSPs gain faster implementation, robust pre-built integrations, cost transparency, and tailored solutions that enhance efficiency, profitability, and customer satisfaction. If you want to focus on growing your business and delighting your customers instead of spending time and resources managing a complex platform, POPX is the smarter choice.
Transform your operations today and become a Smart MSP with POPX - the partner that understands MSPs inside out. Book a demo today.