Published on July 21, 2023
Wanstor has adopted the POPX MSP Platform to enhance service operations for its customers
Managed IT Service Provider (MSP) Wanstor has partnered with POPX to transform Service Management with the implementation of a fully managed MSP Platform, powered by ServiceNow.
Embarking upon the next stage of its growth strategy, Wanstor plans to scale up its operations under the guidance of an experienced team. POPX, who will oversee the management of the MSP Platform, will lead the implementation and development of the technology that will automate service management processes.
Wanstor conducted a comprehensive business case review and determined that ServiceNow was the right technology choice. However, after further investigation, the company’s executive team didn’t feel the traditional ownership approach combined with professional services gave the return on investment appropriate for an MSP.
Francesca Lukes, CEO at Wanstor, stated: “We decided to invest in ServiceNow because it is widely recognised as the leading IT Service Management solution. By equipping our service desk team with advanced tooling, we can enhance and expand our exceptional customer service capabilities. We understood that to stay ahead of the curve, we needed a trusted partner who will continue to invest in the technology, and the POPX MSP Platform will help accelerate time-to-value for our employees and customers. By leveraging their proficient team of experts and developers, we can be confident we’re getting the best from the platform now and in the future. This transformative initiative lays the groundwork for growth, driving efficiency through technology and automation.”
In addition to the managed service, Wanstor expressed confidence in the POPX team's understanding of the MSP sector, knowing they are best placed to deliver the required outcomes.
Martin Ford, CEO at POPX, added: “With Wanstor projecting continued growth, it is a great time to be
partnering with them. Francesca has been instrumental throughout the entire process to ensure any engagement would support her vision of success, while increasing efficiency and profitability. This ultimately led to Wanstor’s decision to work with POPX. We warmly welcome that choice and look forward to building on this relationship as we progress with her plan in the months and years to come.”
POPX has designed its MSP Platform to accelerate and de-risk digital transformation for Smart MSPs by enabling them to onboard ServiceNow at speed, with greater transparency on costs, timescales and added value. The MSP Platform allows tech service providers to consolidate applications, integrate internal and supplier systems, and deliver service automation for key processes. The fully managed service from POPX includes all integrations, development and enhancements, upgrades and maintenance, as well as training and the day-to-day support of running complex technology.
