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Built for organisations delivering complex services at scale

POPX delivers a ServiceNow platform designed specifically for technology service providers, including MSPs, IT support organisations, telecom providers, ISPs and data centre businesses.

If your business depends on delivering services across customers, systems and infrastructure, POPX gives you the platform to standardise operations, automate delivery and scale efficiently.

 

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Is POPX right for your service model?

Service providers operate differently, but the underlying challenges are the same.

Whether you deliver services through people, platforms or networks, you likely face:

  • Multiple disconnected systems across service delivery, monitoring and customer management
  • Manual processes increasing cost to serve
  • Limited visibility across customers, services and performance
  • Difficulty scaling without increasing headcount
  • Complex ServiceNow environments that are hard to optimise

POPX is built to solve these challenges at an operational level, not just at a tooling level.

Designed for how service providers actually operate

Unlike generic ServiceNow implementations, POPX is structured around service provider operating models.

Managed Service Providers (MSPs)

Managed Service Providers (MSPs)

Deliver multi-client services efficiently with automated workflows, centralised service management and integrated billing and provisioning. Improve margins while scaling your customer base.

IT Support Providers

IT Support Providers

Streamline incident, problem and change management while improving agent productivity. Deliver consistent, high-quality support across internal and external service desks.

Telecoms & ISPs

Telecoms & ISPs

Connect network operations with service management. Automate order-to-provision workflows, manage events and deliver seamless customer experiences across complex service environments.

Hosting & Data Centres

Hosting & Data Centres

Unify infrastructure operations with customer service delivery. Gain visibility across capacity, provisioning and SLAs while improving operational efficiency and control.

From fragmented operations to a single platform

Most service providers evolve with a mix of tools:

  • ITSM platforms
  • Monitoring systems
  • CRM tools
  • Provisioning and billing platforms

Over time, this creates complexity, duplication and inefficiency.

POPX replaces this with a unified ServiceNow platform

 

  • One system for service management, operations and customer workflows
  • Integrated data across your service lifecycle
  • Automated workflows triggered by events, requests and changes
  • Consistent processes across all customers and services

Focus on what actually drives growth

POPX is not just about implementing ServiceNow, it’s about improving how your business performs.

With POPX, service providers can:

  • Reduce cost to serve through automation and standardisation
  • Increase operational capacity without increasing headcount
  • Improve service quality and SLA performance
  • Gain visibility across customers, services and operations
  • Scale more profitably
Learn more about the POPX ServiceNow platform

Flexible deployment options

Fully Managed Platform

POPX delivers and operates your ServiceNow platform end-to-end. Best suited if you want:

  • Faster time to value
  • Reduced internal overhead
  • A fully managed, continuously optimised platform

Explore our managed service in more detail.

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Bring Your Own Licence (BYOL)

Enhance your existing ServiceNow investment with POPX. Best suited if you:

  • Already use ServiceNow
  • Want to improve utilisation and outcomes
  • Need operational support and optimisation

Discover our BYOL offering in more detail.

Bring Your Own Licence (BYOL)

Ready to improve how your services operate?

If you're looking to standardise operations, reduce complexity and scale your service delivery, POPX provides a proven approach built on ServiceNow.

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