Scale efficiently and increase profits
Seamlessly integrate with remote desktop support products, authentication software and productivity tools. POPX helps you rapidly identify and remediate the root cause of service issues, improving agent and customer experiences. Proactively notify customers of service events and empower agents with real-time service status using operational intelligence and machine learning.
Incident management
Restore services faster with intelligent routing and built-in collaboration.
Predictive intelligence
Simplify and accelerate everyday work with built-in machine learning.
Change & release management
Accelerate change at DevOps speed by automating approvals while maintaining control.
Highlights of high performance
- Manage & optimise IT services from a single, centralised application.
- Boost customer satisfaction by providing an efficient face-to-face IT support experience.
- Provide a single place where all employees can quickly get all the services they need.
- Automate onboarding & other employee lifecycle events over multiple departments.
- Increase business efficiency with easy knowledge sharing & collaboration.
- Identify the root cause of issues & proactively prevent future disruptions.
- Provide employees with an intuitive self-service portal that works on all their devices.
- Find answers, get help & make requests across departments from a single, native mobile app.
- Mobile agent makes it easy to triage, act on & resolve requests on the go.
- Improve agent efficiency with a single workspace built to facilitate resolutions.
How we deliver success
CSI Group is embarking on a period of digital development to modernise practices and operations. The strategic imperative is to deliver high customer satisfaction and value, supported by the POPX MSP Platform.
Talk to us and find out more about POPX for IT Support
