Increase resource capacity up-to 40%
![ACME Portal service report](https://www.popx.co.uk/hubfs/ACME%20Portal%20service%20report.png)
Working together
POPX represents the most affordable way to access transformation technology, specifically designed for service providers.
Achieving the highest levels of service quality and better cost controls, means the desired performance outcomes you seek can be achieved faster than with any alternative deployment method.
"By optimising our processes, we are empowering employees to deliver a superior customer service experience. POPX has improved our time to market for new solutions and provided a platform to deliver automation throughout our business."
![M247-crop M247-crop](https://www.popx.co.uk/hs-fs/hubfs/Customer%20Logos/M247-crop.jpg?width=200&height=114&name=M247-crop.jpg)
![Kevin Paige Kevin Paige](https://www.popx.co.uk/hs-fs/hubfs/POPX%20logos/POPX_October_2020/Kevin%20Paige.png?width=200&height=200&name=Kevin%20Paige.png)
Superior monitoring & response
Automated event and service monitoring with automatic ticketing, assignment, customer notification, testing and automated resolution where possible.
Enhanced customer experience
Fully functional, integrated customer portal providing full visibility of ordering, provisioning, service performance, reporting and billing.
Increased business agility
Ability to scale exponentially with optimised resources. Integrate easily with new internal or third party provisioning and orchestration platforms. Provide a full cloud-based service catalogue.
Forrester Total Economic Impact Study
High performance outcomes:
![Icon=uptime Icon=uptime](https://www.popx.co.uk/hubfs/Icons%20from%20Website%20PNG/Icon=uptime.png)
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Full transparency in ordering, provisioning, monitoring & billing.
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Efficiently integrate project management.
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Automated service reports.
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Internal & external simultaneous chat capability.
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Knowledge base integrated with customer portal.
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Leverage portal to promote new products & services.
Streamline end-user incidents & requests
![Icon=exchange Icon=exchange](https://www.popx.co.uk/hubfs/Icons%20from%20Website%20PNG/Icon=exchange.png)
Streamline end-user incidents & requests
66%
Reduction in touches
More efficient IT back-office operations
20%
Improvement in fulfiller efficiency
Increased time on process improvement
4X
Four days per week Vs one
Lower infrastructure costs
![Icon=budget Icon=budget](https://www.popx.co.uk/hubfs/Icons%20from%20Website%20PNG/Icon=budget.png)
Reduce license & maintenance
66%
Annually
Cost avoidance per upgrade
$300k - $500k
No new functionality
Fully automated services
![Icon=robot-2 Icon=robot-2](https://www.popx.co.uk/hubfs/Icons%20from%20Website%20PNG/Icon=robot-2.png)
Remove human touches from 000s of interactions
20%
Zero touch requests
Increased uptime
![Icon=fast Icon=fast](https://www.popx.co.uk/hubfs/Icons%20from%20Website%20PNG/Icon=fast.png)
Reduce P1 incidents
25%
Fewer
Time to resolve P1 incidents
2X
Faster
End-user productivity
![Icon=Happy Icon=Happy](https://www.popx.co.uk/hubfs/Icons%20from%20Website%20PNG/Icon=Happy.png)
Save end-users 15 minutes per request
11,250
Hours per quarter