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Increase resource capacity up-to 40%

ACME Portal service report

Working together

POPX represents the most affordable way to access transformation technology, specifically designed for service providers.

Achieving the highest levels of service quality and better cost controls, means the desired performance outcomes you seek can be achieved faster than with any alternative deployment method.

Deploy
Enhance
Maintain

"By optimising our processes, we are empowering employees to deliver a superior customer service experience. POPX has improved our time to market for new solutions and provided a platform to deliver automation throughout our business."

Richard N4 testKevin Paige, Chief Technology Officer at M247

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Automated event and service monitoring with automatic ticketing

Superior monitoring & response

Automated event and service monitoring with automatic ticketing, assignment, customer notification, testing and automated resolution where possible.

Enhanced customer experience that leaves your competitors behind

Enhanced customer experience

Fully functional, integrated customer portal providing full visibility of ordering, provisioning, service performance, reporting and billing.

Increase business agility and scale with optimised resources

Increased business agility

Ability to scale exponentially with optimised resources. Integrate easily with new internal or third party provisioning and orchestration platforms. Provide a full cloud-based service catalogue.

Forrester Total Economic Impact Study

Forrester Total Economic Impact Study for ServiceNow
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High performance outcomes:

  1. Full transparency in ordering, provisioning, monitoring & billing.

  2. Efficiently integrate project management.

  3. Automated service reports.

  4. Internal & external simultaneous chat capability.

  5. Knowledge base integrated with customer portal.

  6. Leverage portal to promote new products & services.

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Streamline end-user incidents & requests

Streamline end-user incidents & requests

66%

Reduction in touches

More efficient IT back-office operations

20%

Improvement in fulfiller efficiency

Increased time on process improvement

4X

Four days per week Vs one

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Lower infrastructure costs

Reduce license & maintenance

66%

Annually

Cost avoidance per upgrade

$300k - $500k

No new functionality

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Fully automated services

Remove human touches from 000s of interactions

20%

Zero touch requests

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Increased uptime

Reduce P1 incidents

25%

Fewer

Time to resolve P1 incidents

2X

Faster

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End-user productivity

Save end-users 15 minutes per request

11,250

Hours per quarter

Free Research Paper - Download

The Total Economic Impact of Customer Service Management by Forrester

Find out more about performance improvements with POPX

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