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Transformation that works for you

We believe wrapping digital platforms in a managed services layer is the best way to deploy, enhance and maintain complex technologies, de-risking change and resulting in superior outcomes.

We’ll get you onboarded, your people trained and ready for launch faster than you can imagine.

Fully Managed Service throughout your contract lifetime

Best practice deployment to de-risk your investment

Deploy

We use best practice methods to ensure deployment in three-four months, faster than any service provider can transform themselves or with the help of expensive professional services. POPX represents the quickest and most assured pathway to get you on your transformation journey.

Continually develop, innovate and optimise the platform

Enhance

Continuous optimisation of your operations is what we’re all about. We’ll work with you as your long-term partner to help find efficiencies wherever we can and support your change initiatives and wider business strategies. Our mantra is “develop once, deploy to everyone” so all customers automatically benefit from new ideas and innovations.

Fully managed to ensure all maintenance and upgrade needs are catered for

Maintain

We’re always here monitoring and checking on your platform performance. You get all the regular updates as well as any functional upgrades that we develop as part of our roadmap or requested by customers. Automated reports give a full status and health check of your operations that can be shared with senior management.

Comprehensive software maintenance and technical support

Extensive Customer Care & Support

We believe support is much more than just answering a ticket and is an integral part of our managed service. Applying our platform and industry knowledge is how we help make you successful and we promote open and frank dialogue. 

Support that matters

Support that matters

Our technical support team has a deep understanding of the platform, they are here to help not only when you ask, but proactively monitor performance and measure against desired outcomes. We don’t outsource support or have unnecessary internal escalations, we simply get any issues resolved so you can focus on serving your customers.

Upgrades

Upgrades

All upgrades are automatic and so are any new features or enhancements we build into the platform. Our policy of developing once and delivering to everyone means all POPX clients benefit from any new ideas and innovations, so your customers always get the latest benefits in next level service automation.

Customised support plan

Customised support plan

Whilst we will always try our hardest to help clients resolve any issues quickly, you may have specific support needs that fall outside the standard package. For any such requirements, simply talk to us and we’ll be more than happy to find a suitable arrangement to address your company specific circumstances.

Why a fully managed service is better

  • We refuse to leave you at the mercy of the professional services industry.
  • Fixed monthly fee includes everything - no nasty surprises.
  • Continuous optimisation is part of the transformation journey we're on together.
  • Increase staff efficiency & productivity with rapid issue resolution.

  • Ready made platform & best practice deployment means we get you started faster.
  • Managed service approach is the best way to assure transformation with successful outcomes.
  • We'll work with you to streamline & automate your processes, decreasing cost to serve.
  • Always know the full status & health of your operations with automated reports.
  • All customers benefit from new ideas and innovations on the POPX platform.

Talk to us and find out more about our fully Managed Service

Talk to us