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IT operations that work intelligently

There are quick gains to be had for any service provider that can reduce the number of service outages, resolve incidents faster and proactively monitor in real-time to stop issues before they cause disruption. Discover ITOM from POPX and deliver high-performance digital services.

See what our customers say:

Understand why transformative businesses choose POPX for workflow automation using our ServiceNow-powered platform.

Manage
Optimise
Monitor
Quickly find the cause of service problems and fix them fast.

Enhance visibility

Quickly find the cause of service problems and fix them fast.

Accelerate remediation and drive service quality improvements. Apply machine learning and analytics with AIOps.

Manage service health

Accelerate remediation and drive service quality improvements. Apply machine learning and analytics with AIOps.

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Optimise cloud spend

Take control of multi-cloud environments with self-service and cost management.

The complete ITOM managed service

POPX has the MSP-ready ITOM solution you need to deliver the most advanced user experience. Our fully managed and integrated service is delivered faster than any other transformation method and at a fixed price.

What successful MSPs do differently:

  1. Consolidate disparate tools & data.
  2. Integrate internal and supplier systems.
  3. Automate tasks and processes so customers can self-serve.
  4. Liberate sales growth opportunities.
We deliver success

With our background as MSP transformation experts, we fully understand what it takes to create a Smart MSP with efficient operations to increase EBITDA that liberates new growth opportunities. 

Fully managed service

We take care of everything for you, including the integrations and workflows required to run the most complete MSP Platform that sets you apart from your competitors. By making customers feel they are in control of their relationship with you and are empowered to self-serve, see more and do more, you make it easy for them to buy more.

What's included:

  • All integrations.

  • Workflow design, build & management.

  • All software development & enhancements.

  • Fully managed service & ongoing maintenance.

  • An engaged partner that will provide expert guidance & knowledge transfer.
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Capability improvements

  • Quickly prioritise IT issues. 
  • Meet SLAs more consistently.
  • Prevent unintended consequences of IT change.
  • Rapidly identify service outages and degradations. 
  • Cut through event noise to create actionable signals.
  • Remediate service and infrastructure issues accurately. 
  • Drive continuous improvement in service quality. 

Discovery

Get complete visibility of your operations footprint across on-premises data centres, cloud and serverless infrastructure, while tracking changes in the Configuration Management Database (CMDB). Set a strong foundation with accurate data and relationship views for ITSM change management, Software Asset Management, Customer Service Management and Security Operations.

Capabilities:

  • No-code Patterns.

  • Probes & Sensors.

  • Dependency Views.

  • Multi-Cloud Discovery.

  • Certificate Management.

  • Secure, Agentless Architecture.

  • Customisations & Integrations.
  • Integrated Change Management.
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Event Management

A single pane of glass with the Operator Workspace to view service performance at scale, see related alerts and drill‑down to solve issues. Quickly find the root cause of IT operations issues and reduce Mean Time to Repair (MTTR). Reduce event noise generated by monitoring tools with predictive intelligence to correlate events and produce actionable alerts and incidents.

Capabilities:
  • Reports & Dashboards - integration with existing monitoring tools.
  • Predictive Alerts & Anomaly Visibility.
  • Consolidated Overview Dashboard.
  • Built-In & Custom Event Filters.
  • Automatically Actionable Alerts.
  • Service Impact View.
  • Operator Workspace.
  • Alert Intelligence. 
DRaaS dashboard

Monitoring

CMDB driven monitoring for your entire IT infrastructure. Gain full visibility into your network and its performance. Ensure that all business critical components of your IT infrastructure run smoothly. Machine learning capability allows predictive models on monitoring metrics. Meet demands of the business for access to monitoring data.

Capabilities:

  • CMDB driven monitoring.

  • Consolidate IT systems. 

  • Reduce monitoring costs.

  • SNMP & HTTP based monitoring.

  • Visualise monitoring data for reporting.

  • Allow access to wider business of monitoring data.

  • Switch dedicated monitoring hardware to MID servers.
  • Machine learning capability to allow predictive models on monitoring metrics.
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Cloud Management

Deploy and provision cloud resources on-demand from cloud templates. Automate cloud management using policies to govern deployments and resource operations. Bring all your cloud data and resources together to improve productivity and IT visibility. Let users order services, make requests or check on incidents via a personalised services catalog.

Capabilities:

  • Approvals.

  • Service Catalog.

  • Self-Service Portal. 

  • Graphical Workflow.

  • Reports & Dashboards.
  • Bidirectional Agreements.
  • Service Level Agreements.
  • Automated Test Framework.
cloud solution

Orchestration

Orchestration automates IT and business processes for operations management. It includes Password Reset, Client Software Distribution, and Activity Packs. With POPX you can reduce tasks and improve productivity by automating and accelerating processes. Benefit from the power of Workflow and Orchestration on a single platform.

Capabilities:

  • ROI Calculator.

  • Password Reset.

  • Activities & Applications.
  • Client Software Distribution.
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free research paper - download

The Total Economic Impact of ServiceNow IT Applications by Forrester

Learn how we can help create the ITOM experience your teams and customers deserve

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