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Why POPX Smarts? 

The POPX Smarts library is packed with integrations, tools and apps that build on the POPX MSP Platform, powered by ServiceNow. They each add a little more functionality, giving you more opportunity to create further value and meaningful business outcomes.

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Smarts across all categories

Select what you need from a growing library of Smarts.

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Integrations

Automate your workflow with our ready made integrations covering many leading systems.

20-new

Apps

To power-up your customer service.

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Optimise
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"Working with POPX is different from my previous ServiceNow experiences because they understand the specific ways we work as well as the processes, configurations and workflows we need to underpin our operations."

Marion-Stewart-circleMarion Stewart, CEO at Red Helix

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Smarts for you 

POPX Smarts are our proprietary functions and applications that help make the POPX MSP Platform unique and specifically appropriate for tech service provider clients looking to de-risk and accelerate their ServiceNow implementation. The combination of our MSP-specific functionality and integrations, with years of professional experience working in the sector, is what helps make POPX the right solution for you.

Smarts Categories Include:

  • Customer Service Management
  • IT Service Management
  • IT Operations Management
  • Strategic Portfolio Management
  • Advanced Automation
  • Customer & IT Portal
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Capability improvements

  • Benefit from our MSP expertise.
  • Reduce time to value.
  • Pre-built apps, connectors and improvements for you to choose from.
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  • Continual optimisation means we don't stop after go-live.
  • Our service includes ongoing enhancements and changes. 
  • POPX onboards you onto our ready-built best practice MSP Platform, opening up new opportunities for your business.
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Improve your customer experience with POPX

Streamlined Case Management

Manage thousands of cases, their associated SLAs and get them dealt with quickly.

Agent Workspace

Improve agent productivity through guided resolution, multi-tasking and a streamlined view.

Customer Self-service

Drive a self-service portal, integrated with knowledge, chat and case.

Omnichannel

Support customers across email, phone, chat, web, in-person and social media.

 

Predictive Intelligence

Use machine learning to route issues, recommend solutions and identify trends.

Advanced Work Assignment

Get the case to the right agent, automatically, based upon affinity, skills or other criteria.

Knowledge Management

Provide instant access to customers and the agents.

Engagement Messenger

Chat, knowledge and more on your existing website.

 

To request a demo or access to Smarts...

Book a Demo